Access Omnichannel Apps in Dynamics 365

This post is continuation of my previous post on how to Enable Omnichannel for Customer Service.

To access Omnichannel Apps we need to assign one of the below security roles to user.

  • Omnichannel Supervisor
  • Omnichannel Agent
Assign Omnichannel Roles to User
Omnichannel Apps – Visible on Security Role Enablement

Author: Devikumari Krishna

I am a Solution Architect in Dynamics 365|PowerApps platform. I provide Architectural consulting for Microsoft Power Platform, Dynamics 365 CRM Cloud, On-Premise, CRM 2016, 2015 and earlier version.

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