Dynamics 365, Dynamics 365 Omni-Channel

Access Omnichannel Apps in Dynamics 365

This post is continuation of my previous post on how to Enable Omnichannel for Customer Service.

To access Omnichannel Apps we need to assign one of the below security roles to user.

  • Omnichannel Supervisor
  • Omnichannel Agent
Assign Omnichannel Roles to User
Omnichannel Apps – Visible on Security Role Enablement

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