Configure Chat work stream:
- In the Omni- Channel Admin center App navigate to General Settings->Workstreams.
- Create a workstream with type as Messaging and channel as Chat.
- Enable the Chat method as Live chat.
- Enable the Work distribution mode as Push.
Configure Chat Channel:
- Name your Chat Channel and choose the relevant language.
- Choose the Chat Widget name, color and logo URL. The chat widget code received in this step need to be configured in Portal Code -Snippets.
- Enable the User features for Attachments exchange.
Enable Voice and video calls from Chat Channel settings under User features.
- Chat Set up is complete.
One thought on “Enable Chat in Omni – Channel Dynamics 365”
you have skipped one step (Behaviours) in this post can you please explain this step