- Logon to portal.office.com
- Navigate to Settings->Org Settings->Services->Dynamics 365 Customer Voice
- Click on Add Domain ->Enter the Domain name and click on next
- Make Sure you enter a valid domain name without any https:// or www:// prefix.
- Click on next once entering the domain.
- System displays CName, CName and TXT values. These values need to copied in DNS records of the domain.( NOTE: In my case domain is purchased from godaddy and I need to add the DNS records in GoDaddy site.
- The name values entered in DNS Records in GoDaddy should not have the domain suffix for names. The value in DNS should be fpeurkey1_domainkey and fpeurkey2_domainkey instead of fpeurkey1_domainkey.devisdemo.com and fpeurkey2_domainkey.devisdemo.com
- Once the values are added in DNS Records, in portal.office.com screen click on Verify.
- The records will be verified successfully and we need to enter the email address in the custom domain.
- Once the domain is successfully verified, add the Distribution members email address in the below screen. These email ids associated here should have a valid mailbox configured for their ids.
- The Approved User should be a global admin or Customer Voice licensed User.
- Logon to https://Customervoice.microsoft.com
- Open the desired Projects and choose any survey. Click on send and expand the Distribution Settings section.
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Hi,
Your post gave me the right solution for my problem that my custom domain was not getting verified. I was not using GoDaddy, but still I had to remove the domain part from the CNAME entries in order to get it working. It took me a few hours of headaches before I found your blog post. I have suggested to change the MS documentation accordingly…
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