Dynamics 365 Customer Voice

Add Custom Domain in Dynamics 365 Customer Voice Survey

  • Logon to portal.office.com
  • Navigate to Settings->Org Settings->Services->Dynamics 365 Customer Voice
  • Click on Add Domain ->Enter the Domain name and click on next
  • Make Sure you enter a valid domain name without any https:// or www:// prefix.
  • Click on next once entering the domain.
  • System displays CName, CName and TXT values. These values need to copied in DNS records of the domain.( NOTE: In my case domain is purchased from godaddy and I need to add the DNS records in GoDaddy site.
  • The name values entered in DNS Records in GoDaddy should not have the domain suffix for names. The value in DNS should be fpeurkey1_domainkey and fpeurkey2_domainkey instead of fpeurkey1_domainkey.devisdemo.com and fpeurkey2_domainkey.devisdemo.com
  • Once the values are added in DNS Records, in portal.office.com screen click on Verify.
  • The records will be verified successfully and we need to enter the email address in the custom domain.
DNS Records Name and Value
Verify Domain
  • Once the domain is successfully verified, add the Distribution members email address in the below screen. These email ids associated here should have a valid mailbox configured for their ids.
  • The Approved User should be a global admin or Customer Voice licensed User.
Review and click on finish
Distribution member added successfully

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