Dynamics 365 Omni-Channel

Issue in Loading Omni-Channel for Customer Service App

Devikumari Krishna

Problem:

When an agent logins to Omni-Channel for Customer service App he gets the below error and the agent status does not load.

There was a problem with your single sign-on account. Please sign out of all Microsoft Dynamics 365 apps and sign in again. If this continues, have your administrator contact Microsoft Support with client session ID.

Root Cause:

In Azure AD, check if Security Defaults is turned on. If it is turned on, the agent should have the right authentication set up. 

Resolution:

Set up right Authentication for Agent.

Alternatively switch off security defaults in Azure AD.

That’s it!! Issue is fixed.

Published by Devikumari Krishna

I am a Solution Architect in Dynamics 365|PowerApps platform. I provide Architectural consulting for Microsoft Power Platform, Dynamics 365 CRM Cloud, On-Premise, CRM 2016, 2015 and earlier version.

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